All sales and donations are final. Ticket exchanges between Adirondack Theatre Festival events are allowed for a cost of $5 per ticket (free for Subscribers.)
Please review the ATF Performance Policies prior to purchasing.
No refunds will be given except in case of a processing error made by the box office or ATF administrative personnel. All events are held rain or shine. In the unlikely event of a performance cancellation, the show will be rescheduled or refunds will be given if rescheduling is not possible.
If a refund is granted in case of the preceding exceptions, cash and check refunds will be made by check paid to the order of the original purchaser; credit card refunds will be credited only on the card of original purchase.
Customer contact information is considered More Sensitive and handled as outlined in Adirondack Theatre Festival’s Information Security Policy. Contact and purchase information is shared with the Charles R. Wood Theater Box Office, ATF’s third-party ticket seller. Customer contact and purchase information is not shared with other companies or individuals, though ATF reserves the right to send mail and email to its customer list on behalf of another organization.
Customer payment information is considered Most Sensitive and handled as outlined in ATF’s Information Security Policy. Credit card payment information received by mail, fax, phone or in person is entered into a secure, online payment portal the same day received and once approved, physical payment information is destroyed. Credit card payment information received via the internet is not stored on any ATF computer or server but is securely transmitted directly to ATF’s credit card processor, Heartland Payment Systems, for transmittal to the paying bank. Only customer contact information, order information and amount are stored on ATF’s website for retrieval by ATF administrators for order fulfillment.
Customer payment information is shared with the Charles R. Wood Theater Box Office, ATF’s third-party ticket seller. Payment information is not shared with any other person outside ATF and is restricted within ATF to those employees needing the information to process and fulfill orders.
Customer Service Contact
Adirondack Theatre Festival Administration
Chad Rabinovitz, Producing Artistic Director
PO Box 3203
Glens Falls, NY 12801